Return & Refund Policy

Eligibility

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition. You’ll also need the receipt or proof of purchase. 

Items purchased on a catalogue wide sale, can be exchanged but cannot be returned unless the bag is damaged or has any manufacturing defects. You may receive store credit once the returned item arrives at our warehouse.

Please note: 'She Means Business,' 'The Gyoza,' 'The Baguette,' 'The Mashka' and 'The Madeleine' are not eligible for returns, as their structured designs are prone to damage during return transit.

Orders placed before 03 August 2025 are not eligible for returns, exchanges, or cancellations due to the upcoming scheduled price drop. Returns will only be accepted in case of damaged or defective products.

How to request a return?

Changed your mind? No worries. You can submit a return request within 7 days of receiving your bag at care@zamanaofficial.com , and we’ll happily process it. (But we’d love it if you ordered again – just saying!)

You can always contact us for any return question at care@zamanaofficial.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note: For damaged items, we can arrange an exchange free of charge. For returns, the ₹350 charge will still apply. Zamana's bags undergo a three-layer quality check before dispatch. In the rare event that a defective product is delivered, the assessment of its condition will be conducted by our team. The final determination of whether an item qualifies as damaged or defective will be made at Zamana’s sole discretion, based on our quality standards.

Can I return a bag after trying it on?

We do not offer a try-on option. However, if you are not satisfied with the product, you can return it within 7 days. Please ensure the bag is unused, has its original tags attached and is in its original condition.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. A standard exchange charge of ₹500 shall be charged for exchange of products.

Restocking Fee
For returns that are not due to product defects, damages, or order errors on our part, a restocking fee of 10% of the product value will be deducted from the refund amount. This applies to returns initiated due to reasons such as change of mind, preference, or incorrect selection.
We request customers to review their orders carefully before purchasing to avoid unnecessary returns.

Refunds 
A standard delivery charge of ₹350 will be deducted from the purchase value. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at care@zamanaofficial.com.